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19. Hidden perceptions that damage relationships January 30, 2010

Posted by Lisa in All, Learning points, Networking, People skills.
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I worked with two people over the last 15 years who I’d prefer never to see again.  Both did something I considered a significant breech of personal and professional etiquette.  I admit, both events still boil me a bit.

Each of us package ourselves into little boxes based on our perceptions.  Boxes we often don’t even realize confine us because we’ve worn them for so long.   These perceptions become  boundaries and sign posts of our own making;  invisible markers that we use to guide us, never realizing that others follow their own sign posts that are just as invisible.

But something happened the other day that’s probably changed my life.

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17. Rudyard Kipling on dealing with difficult people January 28, 2010

Posted by Lisa in All, Assessments, Learning points, Motivation.
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I wrote an entire post about my experience with Little Ms. Faux Fur Diva Wannabe at the airport yesterday, but I’ve decided not to post it.  It was a vignette on her bad behavior and attempts to bait me into anger, and my thoughts on dealing with difficult people through the lens of Rudyard Kipling’s poem, “If.”

But while the airport drama isn’t relevant, the message is.

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